Accounting for your Time
Okay, I have just switched internally from customer support to a desktop role.
I don't know how to answer your question, but I can tell you that six months ago I had an "Office Space" moment and decided to start f*cking-off. I've been f*cking-off for six months; zero productivity. And, guess what happned? Managment loves me! I've been promoted. The reason? I've been error free. That's right; no bugs for six months. Go figure!
Keeping a professional journal is always a good idea, I wish I'd done it the past ten years or so.
I just keep my to-do list, and I also write down items I do as I do them and immediately check them off, just to have a log of what I did that day.
I can think of two uses for detailed time records: analyzing how time is used, and justifying hourly pay. It sounds like the second is not an issue at the current workplace.
Actually, there's a third: Billing for services rendered to a client. If you were providing services to another department, or an external client, you need a benchmark for the charges you're asking for.
In fact, this is probably why her accounting firm does this time tracking.
Acccounting for your time every 6 minutes of so is definately overkill. Imo, if you are not an accountant who is billing your services to various clients then you shouldn't need to track your time in the same manner as these folks seem to be required to do. Talk with your boss and see if some type of comprise can be worked out.
One Programmer's Opinion
I second Brent's comment about a professional journal. At my current job, I've been using Blosxom to turn this into an internal blog.
6 minutes sounds more nitpickily fine-grained than what it actually is - a tenth of an hour, which is sufficiently short to bill a reasonably meaty phone call without going overboard with minutes or seconds, scales well, and saves a column in the reports compared with a site where everything is recorded in quarter hour increments: 0.25, 0.5, 0.75 usw ...
How do people account for time when you're working on two projects? For instance, sometimes I'm on a conference call while skeching a solution for another customer.
It's not forbidden, muppet, unless, like you, the offender is trying to make a career out of it.
get back to work!
+++When doing customer support my time was my own. As long as the customer were supported I could do what I liked (this meant on the 5pmto10pm shift I would study for 4.5hrs)
That sounds absolutely typical.
Don't do it and see what happens.
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