What do to when hosting provider lies?
I had my website hosted with Innerhost for 4 years. Great service, no complaints. A while ago they were bought by Interland although my site continued to run on Innerhost's servers with no complains.
I was hosting with Hostrocket on the recommendation of some friends.
Change hosts? There's about a million of them on the internet.
Email Interland's service folks, mention the oversight, and give them a day to get the advertised objects installed. If they don't, send another email - this time making strong mention of breach of contract, newsgroup and blog postings, along with a call to the BBB. If they still ignore you, follow up on your threats (especially the BBB call), and switch providers.
Also, at the risk of sounding like a shill at this point - webhost4life.com provides that same component from Persists (along with a few others), and SQL hosting, at 9.95/mo... they respond within minutes for server down issues, but sometimes take longer for lower-priority problems (as you might expect).
Change hosts, and if they take ages to release your domain, then three things always work
If you are having a problem with your web hosting company, the first thing to do would be to contact customer service.
We also used interland in 2001, and i do not recommend them. However we tried to manage our site from europe, tech support was horrible, even when we had the highest priced subscription.
There'd be few occasions I can imagine recommending someone use a webhosting service for SQL Server or Oracle if it wasn't a dedicated box, co-located or whatever.
I used to host with a company called Iserver which was the BEST imho for unix based hosting (they used FreeBSD). As they gave me virtually complete control over my sandbox there was little for me to complain about other than my ignorance. They were bought out by some company that was bought out by some company and I recall I had a problem that was on their side. I did not get results I expected. So on my next email I copied people in Sales and told them that their production side was not delivering on their promises and they could be sure I would not keep quiet about it. I always like to complain to sales when I have any trouble with a company.
For Anon, AspJpeg by Persists
Best customer service I've ever had coming from a web host was from deafening-urge.net.
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