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In Defence of Outsourcing This is a thoughtful and well-written article on this emotive subject:
David B. Wildgoose
If management made thoughtful decisions I don't think anyone would be so worried. As it is, decisions of this type are too often made by people whose only concern is the stock price.
"emotive subject" is just about right. And getting a bit emotional about it: talking about the "big picture" and how its going to help in the long run and generate new jobs etc. etc. is all very fine and (maybe) correct. But how do you explain this stuff to a guy who's just got laid off and is now worried about how (s)he's going to support his/her family and pay off the loans/mortgages ....
T-90
Maybe I need some fresh air!! :)
T-90
Call Centre jobs are a big deal here in the UK right now. So much so, that a number of major companies (Nationwide, Royal Bank of Scotland and the Alliance & Leicester) have made public announcements that they will *not* outsource such jobs. Much approval, and no doubt more business. (I already have accounts with Nationwide and RBOS).
David B. Wildgoose
My experience of Call centres is that you never get througn anyway, so the quesion of their location is moot.
Stephen Jones
Good article!
Um, who cares if there are no more call center jobs? They can all go work for McDonald's. You don't study for nine years of your life to get MS Math & MS CS to work in a call center. They are irrelevant to the conversation. What interests me is what people who have devoted their lives to CS are going to do. 888
anon
Customers care about the call center jobs. They don't like to speak to people whose language/accents make them difficult to communicate with, nor to people who don't understand the products or services well enough to solve problems quickly.
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"But how do you explain this stuff to a guy who's just got laid off and is now worried about how (s)he's going to support his/her family and pay off the loans/mortgages ...."
Jim Rankin
Well-well look. I already told you: I deal with the god damn customers so the engineers don't have to. I have people skills; I am good at dealing with people. Can't you understand that? What the hell is wrong with you people?
Tom Smykowski
The problem with call centers is that they don't hire enough second and third level people who know how to actually solve problems that aren't in the call center's trouble shooting manual.
pdq
Law pay, high stress dead-end coll center jobs will stay in thee west. The high pay, high prestige development jobs will go over seas. This is a good thing because it will result in more free and open source software for everyone. India should continue to invest in high tech and the US will continue shipping $1Billion in free food aid to India to feed their poor.
Analyst
Oh dear, you go away for a few weeks and when you check back there's an imposter. Analyst above is not analyst, who would never defend offshoring or open source.
analyst
Will the real analyst please stand up? Maybe 'Analyst' is from a parallel Earth in an alternate reality?
Jay Garrick
can someone give me any ideas on how to ethically and culturally defend outsourcing to india, and conversely argue ethically and culturally against outsourcing to india?
Manjit Sidhu
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