Fog Creek 9 to 5?
I'll have to admit nothing startled me more about Joel's job listing than the "9 to 5" notation. Is that because it's a customer support position?
What's startling about it? Isn't it common for a software shop's customer support number to be only open during normal business hours?
Brent P. Newhall
To me "support engineer" meant "support Fog Creek," not "support our customers" (which I always thought of as "help desk"). I just glanced at the listing, and the 9 to 5 threw me (Joel being such an advocate of "let people work how they work best"). It wasn't until I went back and read the ad carefully that I picked up that it was customer support, but I still had the "Sysadmin" thing stuck in my brain... [shrug]
I was surprised by the 9 to 5 listing for the opposite reason: it seems quite generous, especially as it implies that lunch is paid. (Is it?)
Programmers here tend to drift in around 11-12 and work until 7-8. So the programming team is available to answer phone calls for the west coast people who call from 12-8 Eastern. We need someone to be here in the morning to handle east coast AM and so that there's some reasonable overlap with with business day in Europe.
"So the programming team is available to answer phone calls"
yes, in fact that's exactly why we're hiring a support engineer.
Yeah, happened here a year or so ago, we had a support line guy who thought he should be entitled to the same flexible hours as the programmers and engineers, some of whom would work from home at times. They could just call or email in that they were working from home and no one doubted it because you could see the results and you could get them on IM or email throughout the day.
There's nothing wrong with that sort of role working from home - you just need a smart phone system to redirect the calls about properly.
Not in the country. Funny you should mention that, as I understand that there are classes that Indian support personnel take to lose their accents.
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