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Bug tracking / "issue tracking" / Ticketing SW?

Hi all!!

I've been given the taks of evaluating / deciding / setting up a  "bug" tracking software system at my job.

The idea is to use it for "issue tracking" ("ticketing"  I think it's called), for customer support, to keep track of our client's complainst and such. We're a very small software company with a single "lead" programmer, so it won't be used for "clasical" bug tracking, more like a tool to keep track of support cases.

I _know_ that Fogcreek's FogBuz would be an (probably) ideal choice for this situation, but it might be a little difficult to persulade The Boss to spend Serious Money on this. And, in any case, due diligence calls for (at least) looking into alternative solutions....

So, my question is: Any good bug tracking / issue tracking software packages out there? Having a web interface avaliable for querying a plus.

I already know of BugZilla, but I think it might be a bit of overkill for our needs....

Javier Jarava
Monday, March 31, 2003

Excel ... or you could roll out a small app in access if you do not want to buy FogBUGZ.

Prakash S
Monday, March 31, 2003

Lets look at this, since Im also considering a Issue tracking system. I would need 10 users. Lets call this system that I have been evaluating IssueTrax or maybe BoguzBugz, your choice :-)

IssueTrax costs $849 for 10 users. That is $84.90 per seat.

$85 is about 1 hour of billable time. If the system does something to save your team 1 hour per person in a team of ten it has paid for itself.  I would say the ROI time is probably a week or two.

$85 does not constitute "Serious Money", sorry.

Economically it makes total sense. Politics is another issue.

Monday, March 31, 2003

For a PHP/MySql freebie try Mantis

Ged Byrne
Monday, March 31, 2003

With an earlier suggestion here on JoS, we're switching over to gforge.  see

Nat Ersoz
Monday, March 31, 2003

FogBugz might be the better choice, but you may want to look at if the cost is an issue.
It's free with source code, ASP/MS-Access based.
It's more of Helpdesk/Ticketing system than a bug tracking system. We use it for IT Helpdesk support calls. I don't know if it is suitable for your needs. But you may want to take a look at it.

Monday, March 31, 2003

Nat: Are you switching from FogBugz? Can you explain the reasons you've decided to switch?

Monday, March 31, 2003

You could look at Rubicon Tracker.

happy to be working
Monday, March 31, 2003

...or JIRA

...or FootPrints

Andrew Reid
Monday, March 31, 2003

At less than $100/seat, FogBUGZ is BY FAR the cheapest commercial, supported bug system I found. (Yes, we use it and love it.)

Brad (
Monday, March 31, 2003

There's also request tracker, licensed under the GPL, at This seems aimed at what you want, a way to track customer trouble tickets, rather than a bug tracking system. I haven't used it yet, but I plan on it. Commercial support contracts are available too.

Monday, March 31, 2003

RT is good enough to use for CPAN to track Perl module bugs/requests.[1] (Note that CPAN's main site is a little... different today than most days...)


Chris Winters
Monday, March 31, 2003

No, we've never used FogBugz.  I think it looks very cool and extremely useful, but we're not paying for MSFT licences.  Once our sysadmin gets gforge up and running, I'll tell you if I like it.

Nat Ersoz
Monday, March 31, 2003

$99 isn't even worth talking about.  Javier: Stop reading this, go tell your boss you've found the solution, and buy FogBugz.

Alternatively, you can go with an even cheaper option for 45 days:

Tuesday, April 1, 2003

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