Thoughts on using FogBUGZ
We are a small company looking into this product for bug tracking. I wanted to get some feed back on the good and bad experiences other users have had with FogBUGZ. I would appreciate some opinions from existing customers. Thank you,
We also have a small shop (ten users) and have had nothing but good experiences with FogBUGZ. The initial version we licensed (2.0) had, in our opinion, some shortcomings; but Fog Creek has been extremely responsive and addressed virtually all of our concerns with version 3.
I work for a small company as well, about 8 people. We've been using it for about 6 months now and have no complaints. The interface is clean and simple and email integration is excellent. Another strong point for us is its close integration with MS windows. Because of our size, we just can't afford to take a week to learn how to setup a linux box so we can take another week to get bugzilla installed so we can take another week to figure out how to connect it to our Exchange server... etc. We just don't have the resources for stuff like that. I had fogbugz installed in 20 minutes. A final point - when we first started using the product there was an urge to say 'but its missing feature X or there's no field for Y'. I found that taking a step back to re-think, I usually find a solution that fits within the fogbugz system. this is a common point made in the forums but it always help to re-iterate.
We are using it in a development environment. It works very well for us. It's clean and easy to use. Doesn't have all the "bells & whistles" of a more expensive program - but if you don't need them or can live without them, then this is a great product. My only recommendation would be to hook up to a SQL Server back-end database. You will get better performance and better searching capability.
Our company introduced FogBugz in the spring of 2001. We set out with less then 5 users, we have now moved to a 10-license.
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