History in reverse chronological order
Can the history be in reverse chronological order. As a case gets long one has to scroll down a lot to get to the latest information.
We've considered this in the past, but decided to stick with chronological order, which is marginally more intuitive (if slightly less convenient). Making it a configurable option is apt to confuse even more people than just leaving it as is. However for those conversations where you're just bouncing back and forth between two people, we do excerpt the last edit in the email notification.
I would love to see the latest information displayed first as well.
I, too, would prefer the history in reverse chronological order. This was one of the first things I noticed today as I explore the demo version.
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