Fog Creek Software
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Mailbox Size

Great Software so far.  I have a couple of questions.

What is the max mailbox size and what its the maximum email size that I can send?  Also I cant see an obvious way to delete an attachment from a case with the trail version.  Is this possible?

Wednesday, November 17, 2004

There is no max mailbox size. You're thinking of standard email service mailboxes. But in FB, a "mailbox" is nothing but a doorway, and in flows all the emails sent to a given POP3 mail account.

The max size of an email attachment is really set by the web server and the server script configuration, that is, IIS/ASP or Apache/PHP. You run FB on your server so you can adjust the max upload size.

Attachments to emails that come in cannot be deleted. But if you have an existing case, and you use the interface to add a file attachment to it (not supported in the trial), then you can delete that attachment at any time.

Fog Creek Software
Wednesday, November 17, 2004

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