Email using Outlook and "Out of Office" turned on
The other day, I knew I was going to be off the next day and turned on my Out of Office Assistant to let anyone who emailed me know that I would be off.
If the case is closed or resolved, it reopens or reactivates it and assigns it to the person that the mailbox is set to have the case assigned to. Otherwise it just leaves the case's assigned to alone when it appends an email.
Michael H. Pryor
Fog Creek Home