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Email using Outlook and "Out of Office" turned on

The other day, I knew I was going to be off the next day and turned on my Out of Office Assistant to let anyone who emailed me know that I would be off.

Someone made a change to a Case that I had created and re-assigned it back to me. It wound up taking my Out of Office message as an Incoming Email message, storing it with the Case, and instead of assigning it to me, assigned it back to the person who made the change.

Pam Feldstein
Friday, September 17, 2004

If the case is closed or resolved, it reopens or reactivates it and assigns it to the person that the mailbox is set to have the case assigned to.  Otherwise it just leaves the case's assigned to alone when it appends an email.

Michael H. Pryor
Fog Creek Software
Friday, September 17, 2004

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