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Whats the best way to 'splt-off' an email

<New FogBUGZ user>

Here's the situation, Someone sends my FogBUGZ account an email with say 5 items in it.  Maybe 2 bugs, 2 feature requests/enhancements and a question .  What is the best way to break this out into 5 issues and reference the original email?


Friday, September 3, 2004

From within the case, forward the email back to your FB email address with the relavant part highlighted (>>) or maybe snip the parts that don't apply. You could then resolve the original case as a dupe of the new case. You can keep resolving-dupe the case to add more case numbers...

Jon Newton
Friday, September 3, 2004

Or just create a new case, paste in one of the items and say

"See case xxx"

case xxx will become a link to the old case.

Michael H. Pryor
Fog Creek Software
Friday, September 3, 2004

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