Fog Creek Software
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Revisted Issue: HTML emails!


Is there any ready-made solution to strip HTML out of HTML emails because it's VERY hard for non-developers (Project Manager, CIO, etc.) to read such emails. Plus, we are using the software as a Help Desk management system as well.

Mazen S. Alzogbi
Sunday, April 18, 2004

  I came across this problem too and the problem is easily solved by setting your email client to send mail as "plain text"

Friday, May 7, 2004

There is no ready made solution for stripping HTML out of HTML emails that I know of - that is, nothing that we offer, but perhaps there is freeware/open source stuff out there.

If an email has a text part in it, FB will show that. FB will only show HTML if there is no text part in the email. Keep in mind that some email clients don't include proper descriptive headers, and may even not include a text part (but they should).

Fog Creek Software
Monday, May 31, 2004

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