Is it possible to merge two cases into one? Sometimes a client will send a second email supplying further information regarding the same issue (even before you've opened the original sometimes) and a new case is automatically created. Is there a way to merge the two cases?
There is currently no merge feature. You can type "see case 1234" or "bug 1234" and FB will automatically turn that into a link to case number 1234. That's how I handle the situation you're talking about. As long as they're linked the need to conjoin the information presented is met. We'll consider a true merge feature for a future release.
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