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default priority of email submitted cases

We need to change the default priority of cases that are submitted via email. The default priority of 1 doesn't fit how we do things. We modified the source as others have described to change the priority for new cases created via the web interface, but we haven't figured out how to change it for email created cases.

Little help?

Willie Abrams
Thursday, November 13, 2003

I am a idiot. I found the setting after posting this. Not being able to set it for web based cases confused me into thinking it wasn't possible for email cases. You can see the inconsistency, right? :-)

Willie Abrams
Thursday, November 13, 2003

hello babe

hi hi
Tuesday, March 2, 2004

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