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Submitting cases via scoutSubmit.asp

I've written a little *nix class that submits a case to our FogBUGZ server via scoutSubmit.asp. It's all working pretty well.

The one thing I don't understand is what the "Scout Msg:" field is on submitted cases. This always seems to be empty. It's also empty if I submit using the little scout test HTML bundled with FogBUGZ.

Is this something I can/should be submitting data for, or is an internal FogBUGZ thing?

(FWIW, I'm running 3.1.9).

Andrew Lighten
Saturday, September 27, 2003

That starts off as empty. Open the bug in FogBUGZ, click edit, and type in a message, like "Yeah, yeah, we know, we'll fix it one of these days". That message will get sent to anyone who submits a bug with a matching description.

Here's from our main BugzScout article:

"We can even set a text message (Scout Msg in the FogBUGZ interface appears for automatically submitted cases) which will be sent back to all users in the future who have this crash. We use this to suggest workarounds when we’ve found them. Like, “Hey! Next time don’t forget to pat your head and rub your tummy before you save!” "

Also, check out the yellow help boxes in FogBUGZ and in BugzScout itself (ScoutSample.exe).

Customer Service
Monday, September 29, 2003

Woops, here's a link that actually works:

Customer Service
Monday, September 29, 2003

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