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Yes, it was user error, but...

...the system should try to prevent user error as much as it can.

I was a bit tired and eye-strained, and clicked the Forward button on a request from a client.  I typed a confidential question about the request and meant to send it to our President.

And yes, you guessed it.  FogBugz defaulted the "To" box, even though I clicked "Forward," to the client's e-mail address!!!  Now our client is reading some confidential information about their request.  It should have defaulted the "To" box to empty, and displayed an error message when I clicked Send.

Now I'm off to mend some fences...

Tuesday, April 29, 2003

In dlgbugediting.asp, change the line

EmailRow sCommand, FB_TO, "sTo", cb.sCustomerEmail, "middle"


If sCommand = "forward" Then
  EmailRow sCommand, FB_TO, "sTo", "", "middle"
  EmailRow sCommand, FB_TO, "sTo", cb.sCustomerEmail, "middle"
End If                    

Michael H. Pryor
Tuesday, April 29, 2003

Hey, thanks Michael!

I'll make the change tomorrow.  Hopefully this will prevent another (*gulp*) "small mistake."

Tuesday, April 29, 2003

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