No elapsed time without estimate
It appears that unless I provide an estimate for the time to complete a case I don't get a chance to enter the elapsed time.
I've had more than one situation where an inquiry has been received, I've done a few things to check what my customer wanted to know and then responded. I'd like to be able to track the time I took to respond to the inquiry, but because I didn't enter an estimate, I can't.
This is clearly by design -- but why? What's the rationale behind this decision?
Tuesday, February 25, 2003
Mostly it's just tradition.
Easy workaround: enter the initial estimate when you resolve the bug and then enter the final elapsed time when you close it, that's what I do.
Wednesday, February 26, 2003
Fog Creek Home