Hi everyone. I have an interview for a technical support position at a large company next week. I would appreciate any advice/interview tips from anyone who has experience as a tech support rep or interviewing them. Thanks and have a great labor day.
What do you want to know?
Tell them WIndows sucks and Linux rules.
Well I'd like to know anything related to a tech support interview, thanks.
Can you fix my computer ?
what is your background experience?
When I was interviewing people to work in technical support I was less interested in their experience and knowledge than I was their overall behaviour. Practices in technical support have changed quite a lot since I used to work in or manage it, its now more of a CRM driven activity with a lot of scripts and directed responses.
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