Blatant, unadulterated plug for FogBugz
You know, I'm sitting here working through bugs in Fogbugz, and I really have to say that it's one of the true jewels of software - an application that simply does what you need it to without wrestling with it, or it crashing, or having to "learn the way of [x]"
FWIW, I've been happy with Mantis.
My biggest complaint regarding Mantis is the fact that active development is kind of sporadic. Not having any reassurance that existing bugs and missing features are being addressed caused the switch for me. Sure, since it's open source I could address those problems myself, but I don't have the time to do so.
I've been happy using Mantis and have set it up at several offsite locations for non-technical companies. They've all been able to make good use of it with very minimal instructions. I'm sure FogBugz is great (I haven't tried it), but sometimes you can beat the price tag on Mantis :)
IIRC, Joel previously knocked the silly "feature checklist comparison" approach in software marketing.
I have also used FogBugz on a small project, and I found it to be great. There were a few missing features in the version I was using, but it was good to use.
I'm using it on a large project where 90% of the users are non-technical. I have not received a single call related to using FogBugz. Not a one!
I could say the same about Windows XP.
(the other) Anon coward
I use Quick TO-DO Pro and put bugs in a TO-DO list maintained with this program.
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