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Light, open-source web-based CRM?

Hi,

Before I dive in and reinvent the wheel with PHP and MySQL... does someone know of a good, basic, and easy to use CRM (Customer Relationship Management) package that I could use to keep tracks of infos related to our customers (ie. address, software licences, history, etc.)?

Thx

Frederic Faure
Thursday, January 23, 2003

I`m also interested:) (but pls no PHP....:), Perl at least:)

Slava
Thursday, January 23, 2003

Instead of reinventing the entire wheel, you might take a look at some of the application frameworks that will take care of the plumbing for you. That way you can benefit from the pain other people have had with the problems you'll inevitably encounter rolling your own.

I don't know PHP so someone else will have to pipe in, but for Perl you have a number of choices: see the mod_perl application server page[1] although I admit I am partial to OpenInteract[2] since I wrote it :-)

There are also a number of Java/Servlet frameworks. Some of the best known are Struts[3], Tapestry[4] and Webwork[5].

[1] http://perl.apache.org/products/app-server.html
[2] http://www.openinteract.org/
[3] http://jakarta.apache.org/struts/
[4] http://tapestry.sourceforge.net/
[5] http://www.opensymphony.com/webwork/

Chris Winters
Thursday, January 23, 2003

Try www.ossuite.org

I haven't tested it do :)

Napoleon Hill :)
Thursday, January 23, 2003

Here's another open-source CRM package:

http://sourceforge.net/projects/compiere/

Rick Dantón
Thursday, January 23, 2003

We've built up a tool that handles a lot of customer support, some sales, and some accounting functionality.  Having done a good bit of the work, I am well aware of how much time and effort it took.  There is a reason CRM products are so expensive; I can't say we actually saved anything by rolling our own solution.

We've licensed our system to a couple other companies for a pretty nominal fee.  If you're interested, send me an email and I'll tell you more about our system and we can see if it meets your needs.

-Thomas

Thomas
Thursday, January 23, 2003

www.openacs.org

I believe the various modules of this open crm projects are modular. You only need to use as many as you like. In that way of thinking I guess it can be light.

Li-fan Chen
Friday, January 24, 2003

openacs also has a university program called dotLRN.
http://dotlrn.mit.edu

This is a stock openacs with extensive customisations. Awesome stuff.

A few people are now working on dotWRK, which is openacs with extensive customisations, for use more as an intranet, than just CRM, although CRM module/functionality is planned.
http://openacs.org/projects/dotwrk

A lot of what you need is already there, although I do have to warn you, it is not really light. In addition, it is in TCL, and runs on AOLserver with a postgres/oracle database.

If you really want light, or PHP/Perlcheck out some of  the intranet/customer suppert scripts on http://www.hotscripts.com.

tapiwa
Friday, January 24, 2003

Thx everyone. After more studies, I found that the easiest and simplest was Relata. Only requires a web server (doesn't have to be Apache, just needs to support PHP) and MySQL. Basic, no thrills.

http://www.relata.org/

Frederic Faure
Monday, January 27, 2003

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