Does anyone have recommendations/experience with root-cause software (ie: Mutek)? I think that would really benefit our troubleshooting folks, but I'm looking for some real-world input.
I have taken a class for REASON and have played with the software a little, but have not used it for real problem yet.
I have looked at Identify (formerly Mutek) and it appears to be pretty powerful. We are planning on doing a small proof-of-concept with them soon. I'll post some feedback after the test.
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