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Root-cause software

Does anyone have recommendations/experience with root-cause software (ie: Mutek)?  I think that would really benefit our troubleshooting folks, but I'm looking for some real-world input.

Marcus

Marcus Blankenship
Tuesday, November 12, 2002

I have taken a class for REASON and have played with the software a little, but have not used it for real problem yet.

This software basically asks you questions about the problem until you get to all of the root causes.  Then it will tell you how much of the problem tree will be reduced by fixing each of the root causes.

Pretty neat software, but for our site (10,000 employees, but significantly less seats) the price tag was in the mid-six-figures in dollars.

cheeto
Wednesday, November 13, 2002

I have looked at Identify (formerly Mutek) and it appears to be pretty powerful. We are planning on doing a small proof-of-concept with them soon. I'll post some feedback after the test.

Michael Kenyon
Thursday, November 21, 2002

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