Fog Creek Software
Discussion Board




Alternative to ScreenCam + FAQ manager?

Hi,

Since this discussion group has a pretty diverse audience, I figured someone might know of good solutions to something I've been looking for and might help others:

1. Lotus has discontinued the development of their most excellent ScreenCam that allowed users to record a demo of a software in an easily-redistributable, highly-compressed file, including voice over and pop-up labels. So far, I've been unable to find an alternative (MS CamCorder is not as good and saves files as AVI, hence too big).

2. I'm looking for a web-based FAQ manager, so that I can input new entries on our website to handle recuring questions from our customers.

Could anybody recommend good solutions?

Thx much for any tip
Fred.

Frederic Faure
Tuesday, September 17, 2002

Umm did ScreenCam suddenly stop working?

Simon Lucy
Tuesday, September 17, 2002

The player is available for W2K, but the recorder is not...
www.lotus.com/products/screencam.nsf: "Currently, there are no plans to create a version of ScreenCam to work on Windows 2000 or Windows XP." What a waste... Since they're no longer developing it, they could open-source it and let others enhance the product.

Speaking of which... It'd be even better if the player could be Java-based so that I could include visual help in FAQ entries, and customers could watch a visual explanation to their problem without having to download the player and the actual file.

Fred.

Frederic Faure
Tuesday, September 17, 2002

I've been pretty happy with Camtasia, at http://www.techsmith.com. It uses AVI files, and has its own built-in player that can make one-file demos like ScreenCam did.

HTH.

Tim Sullivan
Tuesday, September 17, 2002

Have a looksee:

Recording Screen Activity During Usability Testing

http://www.boxesandarrows.com/archives/recording_screen_activity_during_usability_testing.php

on some lonely, god-forsaken coast
Tuesday, September 17, 2002

As for FAQ managers, the classic as far as I'm concerned is FAQ-O-Matic.

Acowymous Nonerd
Tuesday, September 17, 2002

Don't be dismissive of AVI files - it's not AVI that makes file sizes large it all depends on what codec you use. The Camtasia codec is pretty good.

Another free alternative is to use the Windows Media Encoder (version 7) which will encode to WMV files using the Microsoft Screen codec. Check it out at: http://www.microsoft.com/windows/windowsmedia/wm7/encoder.asp (When the user plays the file Media Player should download the screen capture codec automatically).

I recommend recording with the screen resolution and colour depth as low as possible. You can also embed "script events" in the video which can be handled by javascript in the IE (if that's your host application).

Dunc
Tuesday, September 17, 2002

Also consider the brilliant Viewlet Builder from: http://www.qarbon.com/

Dunc
Tuesday, September 17, 2002

I ran across a good free one a while ago.  It records to AVI, but there are products out there to convert AVI to MOV, MPEG, or whatever.

It is called CamStudio.

http://www.atomixbuttons.com/vsc

Works pretty good from what I have seen.

Brett Kapilik
Wednesday, September 18, 2002

My preference is Snag-It from TechSmith. I think their stuff is great and their eval is more than reasonable.

http://www.techsmith.com/

nick katsivelos
Saturday, September 28, 2002

*  Recent Topics

*  Fog Creek Home