Capturing Bugs/Inquiries/Features through e-mail

When capturing bugs using scoutSubmit or Bugzscout, it is possible to have the exact same bug appended to an existing case instead of creating a new case for each submitted bug.

Is this possible when using the mailbox feature and pulling in e-mail if the subject is the same as a pre-existing case ??

Kent
Monday, August 02, 2004

It has to have "Case XXX" in the subject line.. An email with the same subject will just generate a new case IIRC.

Jonathan Newton
Tuesday, August 03, 2004

Jonathan is correct.  If it has Case xxxx in the subject then it will append to that case.

Michael H. Pryor
Fog Creek Software
Tuesday, August 03, 2004

Thanks !  That works great.

Kent
Tuesday, August 03, 2004

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