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Have you ever had to refund anybody?

"The Fog Creek Promise: If you're not satisfied for any reason within 90 days you get a full refund, period, no questions asked. We don't want your money if you're not amazingly happy."

Considering that CityDesk: Starter Edition is the same as CityDesk: Professional Edition except for one limitation, have you ever had to refund anybody's money on the Professional Edition?

Daniel Howard
Monday, April 12, 2004

Sure, but the rate is really low. Last I checked I think it was one or two percent.

Joel Spolsky
Fog Creek Software
Tuesday, April 13, 2004

But, did you get any useful feedback regarding why they did not like the product ?

PaulB
Tuesday, April 13, 2004

Maybe. But trust me: getting feedback is not a problem. We are drowning in feedback.

Joel Spolsky
Fog Creek Software
Wednesday, April 14, 2004

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