Have you ever had to refund anybody?
"The Fog Creek Promise: If you're not satisfied for any reason within 90 days you get a full refund, period, no questions asked. We don't want your money if you're not amazingly happy."
Sure, but the rate is really low. Last I checked I think it was one or two percent.
But, did you get any useful feedback regarding why they did not like the product ?
Maybe. But trust me: getting feedback is not a problem. We are drowning in feedback.
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