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E-mail-enabling "regular" cases

Suppose a new case is started in FB3 via "New Case". What would be required to allow the "Reply" and "Forward" options to become available for that case?

David Thompson
Wednesday, December 04, 2002

You could make the case, and then mail a message with the Case: XXX number in the subject line?

Michael H. Pryor
Wednesday, December 04, 2002

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