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Trying out some features

(1)
"New cases can be entered using the FogBUGZ web interface. You can also send email into FogBUGZ by setting up an email account for that purpose: incoming messages instantly become cases. "

Can we try out this feature in the Trial? How?

(2)
"FogBUGZ can be used for customer support, to manage email sent in to global accounts like customer-service@example.com. Each mail message can be assigned and tracked. Anyone can reply to the message right in FogBUGZ. If the customer responds to that response, the entire thread is kept together in one FogBUGZ case so that everyone can always see the full history and provide seamless customer service."

Can we try out this feature in the Trial? How?

Sanjoy Sahgal
Thursday, November 14, 2002

Right now the trial server doesn't let you try the email-to-bug gateway. We're working on that and hope to have it soon.

Joel Spolsky
Thursday, November 14, 2002

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