Fog Creek Software
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Has the product been intergrated with MSCRM?

Any info please...

Dyfed Smith
Thursday, December 09, 2004

What sort of integration were you looking for?

Michael H. Pryor
Fog Creek Software
Thursday, December 09, 2004

I, for one, would like Users<->Contacts and Cases<->Cases integration.

Rory Plaire
Tuesday, December 14, 2004

Users<->Contacts
We do ship the source code, you can modify it as needed. Actually, you don't even have to modify it to do this: if you have programmers on staff, you could write a very simple ASP (or PHP or whatever) page that queries the Bug table in your FogBugz database for the cases entered by the given user, i.e. "where sCustomerEmail = 'customers@email.here'. Do a join on the BugEvent table to get current status and history etc.

Cases<->Cases
This is not as simple because both FB and CRM need their own unique case numbers. You could set up a mapping table in the FB database, but now we're getting into more involved steps.

You can check the source code into a source control system like CVS or Subversion and let that system merge your changes with our changes when we release a new version. (Disclaimer: we cannot provide technical support to modified code.) 

Dmitri Kalmar
Fog Creek Software
Tuesday, December 14, 2004

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