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emailing to an existing bug

we have email working fine on our FogBugz for Windows.

I've read that we can send an email with an existing case # in the subject and it should be appended to the existing case instead of creating a new case.

I've tried sending email with just the case number (in this case 160) in the subject (the # only, no other text) but it created a new bug report titled 160.

I tried emailing with the subject the exact title of the existing bug, but it still created a new case.

Rich
Monday, December 06, 2004

Just put "case 160".

If all you put is the number, no text, FB won't (and shouldn't) assume it's a case number.

Dmitri Kalmar
Fog Creek Software
Monday, December 06, 2004

thanks, makes sense.

Rich
Monday, December 06, 2004

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