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Sending emails from FogBugz

I would like to be able to initiate email exchanges from FogBugz directly, so that I can keep the history including the original email in one place.

The operation I want would do 2 things at once:

- send an outbound email
- open a FogBugz case with that email included

When the replies arrive, they would be added to the same case that includes the original email.

Is this possible in FogBugz?

Vladimir Golovin
Saturday, November 20, 2004

Thanks for the excellent feedback. This is not possible in the current release. We will consider adding this in the next release. Thanks!

Dmitri
Fog Creek Software
Monday, November 22, 2004

Currently there some workarounds:

http://www.fogcreek.com/FogBUGZ/KB/howto/StartEmail.html

Dmitri
Fog Creek Software
Monday, November 22, 2004


But can't fogbugz receive an email open a case with it and then  reply to that email wherby starting an email dialog that way?

I am currently evaluating FogBugz and I understood it can do that.

Also, couldn't I create a case by sending my own email to FogBugz and start my own dialog?

I want to use Fogbugz for customer support and to store all my programs potential bugs. For example if I realize a problem in a program I want to email the problem to FogBugz and have it create a case to fix this bug.

Thanks,

John

john cesta
Tuesday, November 23, 2004

Exactly right. Sorry, I actually thought that article mentioned that, but it doesn't.

You can send an email to your FogBugz, click reply, and change the address of your new outgoing message to whatever you like. Exactly like you said.

Dmitri
Fog Creek Software
Tuesday, November 23, 2004

More on mailing cases into FB:

http://www.fogcreek.com/FogBUGZ/help/FeatureGuide.html#Mailboxes

Dmitri
Fog Creek Software
Tuesday, November 23, 2004

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