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Public access

Been looking at bug tracking systems. I'm running a company of 1 coder, and I want to give some access to the general public to enter bugs into my system. Does fogBugz allow for that at all?

It would seem that I only need 1 user license, but then I guess all the public users would end up using a "guest" account that would make it hard to track who submitted what and keep people from overwriting each others submissions etc.

And it would have to run on my hosting's server right? Which is doable (I have a nice sysadmin) although I'd have to check the systems specifications (linux something I'd imagine).

Matthew Allen
Sunday, November 14, 2004

More wondering... all my USD is in my PayPal account... it wouldn't be possible to pay with that would it?

I didn't think so :(

Matthew Allen
Sunday, November 14, 2004

Put up a form that lets them submit via email - the email integration in FogBugz is pretty good..?

Murph
Monday, November 15, 2004

Regarding Paypal: Yes, we're set up for Paypal. Go ahead and order online at https://shop.fogcreek.com, using the "Purchase Order" option, then pay us with PayPal to paypal@fogcreek.com.

Regarding how you would use FogBugz: You can order one license, then have your customers either submit publicly or send emails. For the latter, they would go to your FogBugz and click "enter a case" and be able to create a case for any Project you have set to "allow public submissions".  For emails:

http://www.fogcreek.com/FogBUGZ/help/FeatureGuide.html#Mailboxes

Dmitri
Fog Creek Software
Monday, November 15, 2004

I.e., they would not be logged into a guest account.

Dmitri
Fog Creek Software
Monday, November 15, 2004

Is it possible to have public access for searching cases; for example, so a user could determine if his bug has been seen already and there is a fix that shows up in the case log?

Robert Olson
Friday, December 03, 2004

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