Scoutsubmit and closed cases
I have a web form where customers can add comment to their cases, and I use ScoutSubmit to add the data. I haven't looked closely at the scoutsubmit code, but when customers submit a comment against a closed case, it creates a new case, rather than reopens the old one.
If a case is closed, and you have ForceNewBug=0 as one of your arguments, then the case will be reopened provided that the Description field matches exactly the Description field of a previous case.
Michael H. Pryor
Fog Creek Home