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Whats the best way to 'splt-off' an email

<New FogBUGZ user>

Here's the situation, Someone sends my FogBUGZ account an email with say 5 items in it.  Maybe 2 bugs, 2 feature requests/enhancements and a question .  What is the best way to break this out into 5 issues and reference the original email?

Thanks
Mike

MikeG
Friday, September 03, 2004

From within the case, forward the email back to your FB email address with the relavant part highlighted (>>) or maybe snip the parts that don't apply. You could then resolve the original case as a dupe of the new case. You can keep resolving-dupe the case to add more case numbers...

Jon Newton
Friday, September 03, 2004

Or just create a new case, paste in one of the items and say

"See case xxx"

case xxx will become a link to the old case.

Michael H. Pryor
Fog Creek Software
Friday, September 03, 2004

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