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Resolved(Waiting for info) limitation

Hi guys,

How come the "Resolved(waiting for info)" status is limited to cases opened via email? We find this status very useful, but it doesnt appear as a choice on manually entered (by the customer) FB cases.

Mark

Mark Riffey
Tuesday, August 10, 2004

We'll consider modifying that in future release. If you want to modify the source code, you can pretty easily and relatively safely add a new row in the Status table and set that new status to ixCategory = 1 for bugs (or 2 for features).

Dmitri
Fog Creek Software
Tuesday, August 10, 2004

Thanks Dimitri:)

Mark

Mark Riffey
Tuesday, August 10, 2004

If you want it to appear for all categories, just change the ixCategory to -1.

Michael H. Pryor
Fog Creek Software
Tuesday, August 10, 2004

Michael,

Already there:)

Thanks!

Mark

Mark Riffey
Wednesday, August 11, 2004

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