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More than Bugz?  Customer Support Tracking?

The name says it all ... the FogBugz is for "bugs".  My company needs a solution for tracking Customer Support cases - and I'd like to know what you think about FogBugz doing that job.  Or a recommendation for another software app.

Jeremy Williams
Friday, June 25, 2004

We use FogBugz for all our customer contact.

FogBugz was originally designed as a bug tracking tool, and that's how we market it. However, it has grown into a tool that is great for any collaborative team effort, or even, collaboration aside, any organizational effort.

Dmitri
Fog Creek Software
Friday, June 25, 2004

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