Fog Creek Software
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anyone can close my cases

It would appear that anyone, either admin or not, can close cases asigned to them, instead of just resolving them. I thought only admins or the original assigner could actually close a case.

Jason Seiden
Tuesday, June 15, 2004

Yes, that is correct.  Anyone can close cases.

Michael H. Pryor
Fog Creek Software
Tuesday, June 15, 2004

I think, that this is not very convenient. Only admin or case starter must have the right to close the case. Because, usually, topic starter doess't look at his closed case and if someone closes his case (e.g. by mistake), starter has no chance to check if the case is really solved.

Could you advice an alternate behaviour or rules that we can use? Except "do not close others cases", of course.

Thanks.

Nike
Friday, July 23, 2004

Well, it took not much time to find the solution and insert one "if ... then" in the page code. However, allowing closing cases to everyone is not the right way to my mind.

Nike
Friday, July 23, 2004

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