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Attachment oddity (local vs remote)

When attachments are tied to FB cases, they are often (but not always) unviewable locally (FB is on a machine on our network), yet when I am accessing FB from home (not on our network), then I can typically open the attachments just fine.

This is the message I get most often.

<font face="Arial" size=2>
<p>ADODB.Stream</font> <font face="Arial" size=2>error '800a0bba'</font>
<p>
<font face="Arial" size=2>File could not be opened.</font>
<p>
<font face="Arial" size=2>/FogBugz/download.asp</font><font face="Arial" size=2>, line 95</font>

Mark

Mark Riffey
Friday, June 04, 2004

Do you have windows auth. enabled for your FB site?

Are you using Win 2003?

Dmitri
Fog Creek Software
Friday, June 04, 2004

Dunno what "windows auth.enabled" is nor how to check so I can provide you with an answer. Can you elaborate on how I would determine that? Its basically a stock 2003 install, with enough stuff turned off so that I can get FB to run.

I am on Win2003.

I have full control to the FileUploads folder set up for all users on the FB machine (yeah, I know, not a good idea long term).

I still get the error locally.

Mark

Mark Riffey
Friday, June 04, 2004

Go to Start > Programs > Administrative Tools > Internet Information Services

This is the IIS control panel.

Drill down to the Fogbugz directory on the left side.

Right click, get properties > directory security tab > edit anonymous access

Is anonymous access checked here?

What's the user account being used for anonymous access?

Is Integrated Windows Authentication checked here?

When you open FB in the browser while at the office, do you get a Windows popup prompt for name and password? How about when you log on from home?

Dmitri
Fog Creek Software
Friday, June 04, 2004

You're saying you gave the Everyone user full control of  the fileuploads folder?

Dmitri
Fog Creek Software
Friday, June 04, 2004

Go to Start > Programs > Administrative Tools > Internet Information Services

This is the IIS control panel.

Drill down to the Fogbugz directory on the left side.

Right click, get properties > directory security tab > edit anonymous access

Is anonymous access checked here?

YES.

What's the user account being used for anonymous access?

machinename/administrator

Is Integrated Windows Authentication checked here?

NO

When you open FB in the browser while at the office, do you get a Windows popup prompt for name and password? How about when you log on from home?

Never, in either case.

You're saying you gave the Everyone user full control of  the fileuploads folder?

Yes. Win2003 seems to have generated a mild case of desperation.

Mark

Mark Riffey
Friday, June 11, 2004

Please take a look at these two guides and see what applies:

http://www.fogcreek.com/FogBUGZ/KB/trouble/UploadGhosts.html

http://www.fogcreek.com/FogBUGZ/KB/trouble/Invalidattachmentname.html

If you still haven't found the answer, email support:

https://shop.fogcreek.com/support

Dmitri
Fog Creek Software
Friday, June 11, 2004

Are you running any Norton/McAfee type of security stuff on the server?

Dmitri
Fog Creek Software
Friday, June 11, 2004

> Are you running any Norton/McAfee type of security stuff on the server?

Of course:)

We're running the corporate McAfee (the "individual" McAfee stuff, like ActiveScan, doesnt support Win2003).

Mark

Mark Riffey
Tuesday, August 10, 2004

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