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Opened-by for e-mail submitted issues

It appears that issues submitted by e-mail area always opened under an existing user account. Would like to have these opened from a dedicated user 'Email Request', but it appears to do this you need to create a new user (burning a license) and set that user up with an e-mail (make one up?), etc.

Is there an easier way to make these issues not look like they were opened by someone internally? Better yet, indicate preserve (and allow filtering by) the e-mail from which they were received?

Josh Gray
Wednesday, June 02, 2004

Another request, if the e-mail is from a licensed user (i.e., the from e-mail matches a user in the system). It would be great is the issue was shown as created by them in the system. Would allow people to enter cases from places where web access in isn't available.

Josh Gray
Wednesday, June 02, 2004

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