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Email and Categories

 
  How do I specify the category when I open a new case via email? For example I want all new caes sent by an email address to fall under the category "bug"

Eric
Thursday, May 13, 2004

All incoming email cases start off their life as a mere inquiry until a human being promotes them to Bug or something else.

Dmitri
Fog Creek Software
Thursday, May 13, 2004

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