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New Demo User - Email Question

Is there a way to organize canned responses to email inquiries?  We plan to use this as a CRM product and would like this feature.  Many user's ask the same questions and a canned response saves typing.

Jeff Smith
Thursday, April 08, 2004

FogBUGZ is pretty great for a CRM, we use it for that and of course it integrates our customer service with our software development nicely since it's all one system. However, it's still primarily a bug tracking system and doesn't support the organization of canned replies, as such. Unless you wanted to create a project called FAQs or something where each case was a canned reply with a descriptive subject/title.

Dmitri
Fog Creek Software
Friday, April 09, 2004

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