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Is there a way to delete attachments in v3.1.7?

Hi there,

Some time ago (earlier version of 3.0.x), I was able to delete attachments by Editing the Case and there was a little icon that appeared beside the attachment.

I'm now using v3.1.7 (yes I know it's not the latest...).  Has the delete attachments feature been removed?!  (Or am I missing something...)

Thanks,
Assad

Assad E.K. Ebrahim
Thursday, March 04, 2004

Nope. It's there.

Choose Edit.  Then you'll see it.

Michael H. Pryor
Fog Creek Software
Thursday, March 04, 2004

Hmm... I don't think so.

Can I send you some screenshots?

Assad E.K. Ebrahim
Thursday, March 04, 2004

It isn't there if the attachment is part of an email msg.  In that case, the entire msg is stored in the database, the attachment is not on disk, so there is nothing to delete.

Michael Pryor
Fog Creek Software
Thursday, March 04, 2004

I see -- that makes sense.
Thanks!

Assad E.K. Ebrahim
Tuesday, March 09, 2004

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