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Unable to reply

I tried to use the "reply" button on a case to report status back to the person who submitted the case anonymously. When I tried to send the message, I got the following error:
Error sending mail to: felipe@hawaiianair.comAn invalid UserName, Password or Security Certificate was used for authentication.

Could someone tell me where the error is coming from?

Thank you.

Christine Rein
Wednesday, November 12, 2003

It's coming from the SMTP libraries we use to send mail.

It sounds like the problem is your SMTP server either

a) is set to use authentication and the username and password set in the Site Configuration page are not correct.

or

b) Your smtp server connects through a secure session and the certificate is not installed for the fogbugz user.

or a combination of both.

Are you the person who administers the SMTP server?

You may be able to use this guide to track down the problem.

http://www.fogcreek.com/FogBUGZ/KB/trouble/EmailNotificationProblems.html

Michael H. Pryor (fogcreek)
Wednesday, November 12, 2003

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