case hangs IE
One of my users emailed a case into the system recently. When I try to view that case in FogBUGZ, IE 6 hangs with nearly 100% CPU usage and I have to kill the process. I looked at the data in the Bug and BugEvent tables, but I don't see anything particularly unusual. Due to HIPAA restrictions, I can't include the data here. Any idea what might be the cause of this and how I can fix it?
What is your Upload File Size Maximum on the Site config page? Do you know if this case has any file attachments? How long have you waited before killing the process?
Upload File Size Maximum is set to 100000k. The case does seem to have an attachment, but it wouldn't be over 350k. I don't have Norton or McAfee, although I do have Trend OfficeScan. I've waited up to about 5 min before killing IE.
Correction: I do not have any virus scanning software installed on that server.
It may be helpful to turn on the log files and see if that points to any problems:
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