Filtering resolved cases for a user
When you resolve a case and then Close it the user gets set to CLOSED. This means that you can't create a filter to see all the cases that a user has resolved once its Closed.
There's no way to do that, no.
I would say that a majority of the time people would like to see reports on who closed a case and that the multiple resolve issue only comes up sparingly. It would be nice if in the least there was a flag that allowed the resolve name to remain after a case was closed. This could be set on a project basis or globally for the people that find more benefit from that behavior.
I second this as a feature request. I am the project manager and we have a new department supervisor who has asked me to provide a list of all the projects on of my devs has worked on in the last 12 months. I am at a loss how to get him this data (which of course he wants by Monday morning).
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