Help with directing incoming mail to a case
I am running fog bugz, and just set up a new project to handle all of our outside email support. I have 3 email accts
Not currently.. You could easily make a change to the source (in dispatcho.asp) to do it though.. but currently all incoming mail is designated as an 'inquiry'.
Michael H. Pryor
One nice thing about having things come in as Inquiries is that something isn't categorized as a BUG until someone internally has looked at the email and decided that it's really a bug. It gives you the opportunity to "quarantine" user emails in their own little place until somebody decides that they're really bugs.
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