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Customer-centric use?

Any thoughts on how to use FB in a more customer-centric fashion, i.e.:
- Relate each case to a customer
- Report on customer's cases (open/closed/...)
- Forward an email received elsewhere into FB and associate it with a customer

Adam M
Thursday, March 27, 2003

These are all areas we will be looking at for future versions...

Michael H. Pryor
Thursday, March 27, 2003

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