Email to two different mailboxes
We're just getting up to speed on things, and teaching our users to send reports to a few addresses (data@ and reports@).
One user responded to Reply generated within FogBUGZ properly (the return address was the correct mailbox) which was parsed properly for case #, but she also CC'd another mailbox. This had the net effect of re-assigning the case to the person in charge of the other mailbox.
I'd suggest that the system not reassign an already-open case regardless of incoming mail from mailboxes.
Thursday, January 23, 2003
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