I have set up several e-mail boxes to automatically create new cases, and have set the priority to medium.
How about a new feature that would read the e-mail's priority, and allow mapping. In the "mailboxes" screen, rather than having a single priority selection, have a few...
High Priority: <dropdown>
Normal Priority: <dropdown>
Low Priority: <dropdown>
I could then assign high priority e-mails as Critical, and Low priority as Fix If Time.
Monday, January 20, 2003
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