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Active yet resolved status We have managed to have a number of cases that have both the status of Active yet the latest entry in there is "Resolved (Fixed). All of these entries have the exact date and time. I remember that I was doing a lot of mass setting of problems to fixed at the time and can only think that it is related to that - have you seen this before?
June Dixon
I'll look into it...
Michael H. Pryor
Can you send us a screenshot of one of those bugs?
Michael H. Pryor
Here's a screen shot
June Dixon
How do I attach a screenshot as I cannot see any way of doing this?
June Dixon
Email it to us at customer-service
Michael H. Pryor
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