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program freezing

Every time I try to publish it freezes.  I have tried reinstalling city desk and it still freezes.  Any suggestions?
Thanks

Chris Kelley
Tuesday, November 23, 2004

during the ftp process only? what happens if you publish to your local computer?

Michael H. Pryor
Fog Creek Software
Tuesday, November 23, 2004

It happens while trying both.  Each time it's at the exact same time when it gets to a certain picture.

Chris Kelley
Tuesday, November 23, 2004

Is it a giant picture?  Have you tried removing it?
And its likely the file added immediately AFTER the picture (not necessarily the one that appears after it in the list view, but the one you added after that picture in time) that is causing the problem...

Michael H. Pryor
Fog Creek Software
Tuesday, November 23, 2004

Happened to us once when a customer imported a HTML file into the CityDesk database, more specifically a rather complex one from an online magazine saved from the internet through Internet Explorer. Once we removed it, publishing worked fine.

Patrick

Patrick Thomas
Tuesday, November 23, 2004

Oh, yes, and it always stopped at a JPEG picture file...which confused us quite a lot then...as it was not the cause of the problem.

Patrick

Patrick Thomas
Tuesday, November 23, 2004

Do you have a firewall on? I had all sorts of problems when before I allowed it full access.

Jay
Saturday, November 27, 2004

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